Patient Services Representative (PSR)

About the role

The Patient Service Representative works as part of a team with other PSRs, Finance, and Practice Administrators to ensure smooth patient flow within the practice on a day-to-day basis. This includes serving as the “Face of the Agency” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities, answering phones, and directing inquiries as assigned.

Requirements

• Has a degree or certification in office studies, business administration, or related field. Relevant experience in the field may be substituted for degree requirement.
• Excellent interpersonal and verbal communication skills.
• Knowledgeable in medical and dental terminology.
• Possesses typing skills.
• Skilled with computers and computer applications.
• Attention to detail and problem resolution skills.
• Positive attitude and high energy; quick learner, adaptable to change, resourceful, and proactive when identifying and resolving problems.

Benefits

• Group health, dental, and vision insurance.
• Agency-funded voluntary life insurance.
• 403B Retirement Plan enrollment available upon hire.
• Generous vacation and sick time (start accrual immediately upon hire).