Patient Services Representative, OGDEN/LAYTON

Non-exempt, full-time (32–40 hours per week).

General Statement of Duties

Acts as a liaison between the patient, billing and clinic staff. Orients new patients and resolves patient problems. Arranges for financial assistance for patients in need.

Duties and Responsibilities

• Educates patients on services, insurance, etc.
• Gathers new patient information.
• Verifies patient insurance information and inputs same into PMS System.
• Identifies insurance problems before patient is seen.
• Identifies patients needing referrals and receives authorization before service is given.
• Understands and maintains authorization for ongoing treatment.
• Follows up on phone calls from billing office and resolves billing issues.
• Arranges for indigent coverage and drug replacement coverage as needed.
• Meets with any patients owing a patient balance before they are seen by a physician.
• Sets up patient payment plans.
• Attends meetings as requested.
• Other duties as assigned.

Qualifications and Experience

Knowledge, Skills & Abilities: Two to three years working in a medical office setting. Front office and/or billing experience required.

Education/Training Requirements

• High School Diploma required.
• Some College Preferred.