Patient Services Representative / Medical Assistant

About the role

Rediscover Purpose with ADVENT. At ADVENT, we do healthcare differently by focusing on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us.

Locations

• Green Bay (with occasional assistance at our Appleton clinic as needed)

Responsibilities

• Play a key role in delivering exceptional hands-on care while supporting a positive, team-oriented clinic environment
• Ensure a smooth and seamless patient experience throughout the day
• Collaborate closely with clinical staff to support quality care
• Room patients and accurately document medical history and vitals in the EMR
• Assist in procedures with Physicians
• Perform safety and sanitation of rooms and equipment
• Welcome patients warmly and assist with scheduling needs
• Schedule appointments and manage patient flow for a smooth clinic experience
• Answer incoming calls and provide overflow support to the call center as needed
• Open and close the clinic following established protocols
• Ensure proper documentation, process payments, and support daily clinic operations
• Order medical supplies and pharmaceuticals as needed
• Onboard and train new staff
• Provide support to our market clinics as needed

Requirements

• Previous experience in a medical or healthcare setting preferred
• Medical Assistant certification preferred or minimum of 1 year experience
• Strong time management skills and the ability to multitask effectively
• Experience working with performance-based goals or metrics
• A customer-first mindset and excellent communication skills
• Tech-savvy with experience in Microsoft Office and Electronic Health Records
• High attention to detail and accuracy
• A problem-solver who thrives in a fast-paced environment
• A positive, team-oriented attitude and strong work ethic
• Valid driver license

Benefits

• 16+ days PTO (prorated first year) + paid holidays
• Health, dental, and vision coverage with employer-paid HRA
• 401k match & life insurance
• A culture that values solutions and encourages growth

Schedule

• Full-time 32–40 hr/week flex position
• Monday, Tuesday, Thursday & Friday: 6:30 AM–5:00 PM

Pay

• $18.00–$25.00 per hour