Patient Services Representative I, Per Diem

About the role

The Patient Services department operates 24/7, ensuring continuous availability for patients and their families. This position is crucial for the efficient and orderly admission of inpatients, registration of outpatients, and maintaining accurate patient information.

Responsibilities

• Ensure all incoming calls are promptly and courteously answered and routed to the correct extension within the hospital system, physician offices, or clinics.
• Perform paging, announcement of public messages, and respond to all inquiries in accordance with hospital policy.
• Monitor and announce all emergent and alarm systems according to current organization policies for Emergency Codes.
• Pre-register and register all patients who need our services in a considerate, accurate, and timely manner.
• Follow department’s documentation policy to ensure necessary information is documented in the patient’s account.
• Gather complete and accurate patient demographic and clinical information from patients and physicians.
• Promptly and properly verify insurance information using EPIC Real Time Eligibility (RTE) or applicable provider portal as needed.
• Respond promptly to patient inquiries regarding hospital billing procedures, policies, and statements, aligning patients with resources for financial counseling as needed.
• Register patients with on-the-job injuries, MVAs, and other injuries and assist them in completing the appropriate forms.
• Take payments from customers, maintain cash drawer, and complete daily deposits following department’s cash handling procedure.
• Collect co-pays, deductibles, and/or set payment arrangements when applicable.
• When the service is emergent, immediately provide information to the clinical staff for patient’s immediate care.
• Understand and follow appropriate rules and regulations regarding patient admissions such as Medicare Secondary Payer, Advance Beneficiary Notices, Message from Medicare, Notice of Privacy Practices, Patient Rights, Advance Directives, and EMTALA.
• Identify and properly code insurances, DLI's, Medicaid, Medicare, and HMO's.
• Maintain professional growth and development through seminars, workshops, and professional affiliations.
• Ensure no injuries to self or others by following safe work practices and policies.
• Conduct self in a professional manner and ensure personal appearance meets the standards necessary to perform the job function while representing the organization.

Requirements

• High school diploma or equivalent required.
• Previous registration experience in a healthcare setting preferred.
• Ability to operate a multi-line phone system.
• Excellent interpersonal, written, and verbal communication skills.
• Critical thinking skills: seeks resources for direction when necessary, performs independent problem solving, exercises safe judgment in decision-making, practices within legal and ethical guidelines.
• Basic Life Support Heartsaver (HS) level to be completed within three (3) months of hire.

Qualifications

• Light physical effort but mostly sedentary work.
• Occasional standing, walking, lifting, reaching, kneeling, bending, stooping, pushing, and pulling.
• Ability to lift up to 25 lbs.
• Safe reading eyesight: color vision - ability to distinguish and identify different colors.
• Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients, and the public.