Patient Services Representative I-II – Urology, Highlands Ranch

Key Responsibilities

• Acknowledges and welcomes patients and visitors; sets the tone for a positive experience.
• Checks patients in and out for appointments, and schedules follow-up appointments at the time of discharge.
• Verifies patient and insurance information, while accurately documenting necessary modifications to the Electronic Health Record (EPIC).
• Answers multiple phone lines to fulfill patient needs over the phone.
• Maintains provider schedules daily to ensure all open appointment slots are filled on the same day and schedules are free of roadblocks.
• Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy.
• Collections patient copays and balances drawer daily.

Qualifications

• Patient Services Representative I: High school diploma or GED. 1+ years of patient/client-facing experience.
• Patient Services Representative II: High school diploma or GED. 2+ years of patient/client-facing experience.

Conditions of Employment

• Current Basic Life Support (BLS) for Healthcare Providers issued by the American Heart Association or American Red Cross healthcare provider level CPR certification or certification within 90 days of hire.
• Maintains all required licensure and certifications for the position.
• Must be able to work in person.
• Must be able to travel to alternate locations as assigned.

Knowledge, Skills, and Abilities

• Strong organizational and personal skills; must have a strong work ethic.
• Strong communication skills, both written and verbal.
• Ability to maintain a positive attitude with clients, employees, and management.
• Ability to work quickly – individually and as part of a team.
• Ability to read, analyze, and interpret policies, documents, and regulations.