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Patient Services Representative I-II – Float Pool, Denver Metro

University of Colorado · Aurora, CO · 7 mo ago
Healthcare$40k–$47k/yrFull-time

About the role

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties, including, but not limited to, patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. They comply with established company policies and procedures, HIPAA Privacy Rules, and the University of Colorado School of Medicine Confidentiality Policy. The Patient Services Representative ensures clear and timely communication, including patient appointment status, to clinical department(s).

Responsibilities

  • Acknowledges and welcomes patients and visitors; sets the tone for a positive experience
  • Checks patients in and out for appointments, schedules follow-up appointments at the time of discharge
  • Verifies patient and insurance information, while accurately documenting necessary modifications into the Electronic Health Record (EPIC)
  • Answers multiple phone lines to fulfill patient needs over the phone
  • Maintains provider schedules daily to ensure that all open appointment slots are filled on the same day and schedules are free of roadblocks
  • Reviews the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
  • Collections patient copays and balances the drawer daily

Requirements

  • Patient Services Representative I: High school diploma or GED, 1+ years of patient/client-facing experience
  • Patient Services Representative II: High school diploma or GED, 2+ years of patient/client-facing experience

Qualifications

  • Minimum Qualifications: See above
  • Preferred Qualifications (All Ranks): College graduate, Medical office experience, EPIC experience, MS Office experience, Bilingual, Spanish-speaking Knowledge, Skills, and Abilities

Skills

Strong organizational and personal skills; must have strong work ethic
Strong communication skills, both written and verbal
Ability to maintain a positive attitude with clients, employees, and management
Ability to work quickly – individually and as part of a team
Ability to read, analyze, and interpret policies, documents, and regulations
Detail-oriented and maintains excellent organizational skills
Technically savvy (ability to understand, apply, and benefit from technology)

Benefits

  • Medical
  • Dental
  • Additional Insurance
  • Disability
  • Life
  • Vision
  • Retirement 401(a) Plan: Employer contributes 10% of your gross pay
  • Paid Time Off: Accruals over the year
  • Sick Days: 15/year (unlimited maximum accrual)
  • Holiday Days: 10/year
  • Tuition Benefit: Employees have access to this benefit on all CU campuses
  • ECO Pass: Reduced rate RTD Bus and light rail service

Pay

  • Patient Services Representative I: $40,000 to $46,720
  • Patient Services Representative II: $43,700 to $51,042

Schedule

Full-time

Contact Information

To apply, please submit the following document(s): A letter of interest describing relevant job experiences as they relate to the listed job qualifications and interest in the position, Curriculum vitae / Resume, Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Sherri Kay, SHERRI.KAY@CUANSCHUTZ.EDU

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