Patient Services Representative - Healthcare

Job Summary

As a Patient Services Representative, you will ensure patients receive meals and snacks with care and accuracy. Your role involves connecting with patients, gathering preferences, providing nutrition information, and supporting various aspects of the retail environment.

What You'll Do

• Lead, mentor, and train retail associates to deliver excellent customer service.
• Oversee sales, inventory, and merchandise displays, ensuring timely restocking and attractive presentation.
• Deliver patient meals and snacks, ensuring accuracy and communicating dietary information.
• Obtain and document patient food preferences and provide information about nutrition services.
• Maintain safety, sanitation, and confidentiality standards in all areas.
• Respond promptly to service requests and resolve issues efficiently.
• Facilitate communication among team members, hospital staff, and customers.
• Support special retail events and promotions.
• Identify improvement opportunities and provide ongoing coaching.
• Other duties and tasks as assigned by the manager.

What You Will Bring

• A high school diploma or equivalent (GED).
• Experience in food service, retail, or as a dietary clerk preferred.
• Strong customer service, interpersonal, and communication skills (written and verbal).
• Basic math and cash handling skills.
• Ability to work effectively in a fast-paced, team-oriented environment and handle multiple tasks.
• Strong organizational skills, accuracy, and attention to detail.
• Ability to lift and carry heavy objects and stand for extended periods.
• Compliance with healthcare facility policies, hygiene, safety, and sanitation standards.
• Flexibility to work evenings, weekends, and holidays as needed.
• ServSafe® Certification and State Food Handlers Card.
• Ability to pass a criminal background check and drug screen.
• Physical And Sensory Requirements: Regular exposure to moving mechanical parts and a kitchen environment with fumes, airborne particles, and moderate noise. Employees must have the physical stamina to stand for long periods, lift trays, and perform repetitive tasks.

What We Offer!

• Limited paid time off (accrued).
• Holiday premium pay.
• Health & Wellness benefits including medical plans (Blue Cross), prescription, dental, and vision coverage.
• Reimbursed wellness massages (portion of cost).
• Voluntary HSA with company match.
• Voluntary FSA.
• Employee Assistance Program (Behavioral Health Support).
• Access to wellness initiatives (fitness memberships, etc.).
• Financial Wellness benefits including a 401(k) retirement plan with company match, company-paid basic life insurance, and accidental death & dismemberment (AD&D) policy.
• Short-term disability coverage.
• Life insurance coverage for employees, spouses, and children.
• A supportive, collaborative environment.
• Opportunities for growth.

About the Role

Thomas Cuisine is an award-winning, privately held contract food service company founded in 1986. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, caring about food and quality, and have a desire to make a positive impact in the world through REAL food. We offer a supportive, collaborative environment and opportunities for growth.

Our Commitment To You

We are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. Our DEIB commitment is an ongoing journey, and we will strive to improve and adapt as we grow.