Patient Services Representative- Gastroenterology (Medical Center)

About the role

This position serves as a Patient Services Representative in the Gastroenterology department at Houston Methodist Medical Center. The role is non-exempt and full-time.

Qualifications

• Education: High School diploma or equivalent
• Experience: One year of healthcare or related experience; experience in a healthcare related work environment preferred

Skills and Abilities

• Demonstrates the skills and competencies necessary to safely perform the assigned job
• Sufficient proficiency in speaking, reading, and writing the English language
• Strong customer service, phone and scheduling skills
• Basic computer skills in word processing applications and ability to utilize software systems such as the electronic medical record
• Knowledge of basic medical terminology
• Ability to analyze and solve problems

Essential Functions

• People Essential Functions: Contributes to a positive work environment and to a dynamic, team focused work unit that actively helps one another to achieve optimal department results. Performs patient check in/check out functions. Obtains and inputs accurate scheduling and registration data to initiate financial clearance activities as needed. Coordinates patient flow as directed with consistency, timeliness, and expert skill while meeting appropriate priority standards. Provides appropriate notification of issues that may result in service delays or denials. Handles add-ons, reschedules, and cancellations appropriately and as per department protocol.
• Service Essential Functions: Uses excellent communication skills (verbal, non-verbal, written) to facilitate providing the highest quality service during every patient, physician, guest, employee, or other encounter. Responds promptly to requests by staff, patients, physicians, and other members of the patient care team. Recognizes and responds appropriately to urgent/emergent situations per protocols. Contributes to patient, employee and physician satisfaction as well as effective revenue cycle process. Generates reports and assists with department correspondence. Provides other administrative assistance as directed.
• Quality/Safety Essential Functions: Communicates to resolve patient access and quality service matters. Keeps open channels of communication with physician, patient, and service areas regarding action taken and resolution. Enters patient and operational data into various database systems with a high level of thoroughness, accuracy and timeliness. Ensures patient information is conveyed to others appropriately while complying with patient confidentiality and HIPAA regulations. May assist clinical staff as per scope of the treatment center.
• Finance Essential Functions: Accurately records information when performing functions such as charge entry, registration, scheduling, insurance verification/coordination, or obtaining authorizations or referrals to ensure financial objectives are met. Conducts front end revenue cycle duties as directed. Educates patients and others regarding billing processes and potential financial responsibilities as necessary. Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Uses department resources/equipment/supplies properly and efficiently. Participates in inventory management by taking action to ensure supply levels are adequate.

Supplemental Requirements

• Work Attire: Business professional
• On Call: No
• May require travel within the Houston Metropolitan area: No
• May require travel outside Houston Metropolitan area: No

Company Profile

Houston Methodist Specialty Physician Group is an integral part of Houston Methodist’s overall strategy to become one of the nation’s leading academic medical centers. Established as a nonprofit corporation certified by the Texas State Board of Medical Examiners, the Specialty Physician Group enables physicians to maintain autonomy with respect to clinical practice while growing their practice within an academic environment.

Houston Methodist is an Equal Opportunity Employer.