Patient Services Representative-CWP Gastroenterology

About the role

The Patient Services Representative coordinates and participates in a variety of duties associated with daily clinic preparation process, patient identification, patient check in, cash management and basic patient appointment scheduling. Conveys a positive image and provides information to ensure patients' needs are met and they have a positive patient experience.

Qualifications

Work Experience: Customer service

Responsibilities

• Greet patients in a prompt, pleasant and helpful manner.
• Check patients in and out verify necessary information and record in the medical record.
• Assemble and prepare patient’s charts.
• Schedule patient appointments including re-scheduling appointments when necessary.
• Scan information and documents into patient file.
• Collect payments for services post to patient account.
• Answer phones retrieve and respond to patient voicemails.
• Maintain an accurate cash drawer including end-of-day balancing, inventory and balance sheet.
• Data entry including patient demographics, insurance, miscellaneous notes, payments and other related information.
• May process end-of-day batching for billing and accounting departments.
• Perform routine office tasks including filing, faxing and scanning.
• Regular and reliable attendance is required to perform the functions of this position.
• Greet and check in patients in a friendly manner.
• Collect co-payments and verify insurance coverage.
• Schedule and confirm patient appointments.
• Prepare new patient charts neatly and accurately.
• Various office duties as assigned by Office Manager.
• Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.
• Collect and post payments and record receipts.
• Balance nightly deposits and complete credit card processing.

Benefits

Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.

Pay

The compensation range for this position is $17.67 per hour - $28.63 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.