Patient Services Representative - Float Casual

Purpose

The Float Patient Services Representative (PSR) provides coverage support to front‑desk operations in Neighborcare clinics across the Seattle region and for the Patient Contact Center in Georgetown. Float PSRs are assigned to different medical and/or dental locations daily or weekly, based on need. The PSR greets and checks‑in patients, schedules appointments, and serves as the first point of contact, offering a warm welcome and information resource. PSRs also participate in population health management and care coordination to ensure high‑quality patient care.

Responsibilities

• Warmly greet patients and their families as they arrive in the clinic.
• Answer telephones, confirm appointments, and transfer calls to appropriate staff members.
• Check in patients, provide appropriate forms, and collect updated information (phone, address, insurance) for entry into the EHR.
• Assist with maintaining provider templates and appointment schedules as needed.
• Maintain patient waiting areas, office files, and front‑desk areas in an organized and neat manner.
• Prepare charts and accounts daily, as applicable.
• Check insurance eligibility and scan Medicaid, Medicare, and private insurance cards.
• Collect co‑pays and fees, and close out the drawer at the end of the day.
• Provide registration forms and instructions to new patients or those not seen in the past year, assisting as necessary.
• Schedule walk‑in patients for same‑day appointments.
• Connect patients to insurance eligibility services when needed.
• Explain Neighborcare’s sliding‑scale policy to self‑pay patients, verify income information, and enter it into electronic health records.
• Perform other duties as assigned.

Required Qualifications

• High School diploma or GED.
• One (1) year of customer service experience.

Preferred Qualifications

• One (1) year of healthcare experience.
• Bilingual skills.

Benefits

Retirement plan.

Compensation

Target wage range: $23.21 – $29.19 per hour. Final offers are based on skill set, experience, location, qualifications, work schedule, and other job‑related factors.

Union

Union: SEIU 1199 NW.

About Neighborcare Health

Since 1968, Neighborcare Health has removed barriers to health care for our neighbors. We provide a health‑care home where medical, dental, and mental‑health professionals collaborate with each patient to develop a personal health improvement plan. As one of the largest providers of primary medical, dental, and behavioral health services in the Seattle area, we serve low‑income and uninsured families, seniors on fixed incomes, immigrants, and people experiencing homelessness. Each year we care for nearly 60,000 patients at almost 30 non‑profit clinics. We ask everyone to pay what they can, but no one is turned away due to inability to pay. Our clinics are located in neighborhoods with the greatest health disparities, and our care teams speak over 55 languages and dialects, reflecting the diversity of our patients. No matter who you are, where you come from, your insurance, income, or immigration status, you are welcome at Neighborcare Health.