PATIENT SERVICES REPRESENTATIVE

About the role

Full-time position (64 hours per pay period) eligible for benefits. Weekend schedule: every third weekend, Saturday 7:45 am–noon and Sunday 8:45 am–noon. Weekday schedule: Monday, Wednesday, Thursday, and Friday 8 am–6 pm; Tuesday is the day off when working a weekend.

Responsibilities

• Scheduler duties: Schedule and confirm patient appointments; send required patient forms; maintain the scheduling template; perform registration functions (new patient registration, review/update demographic information); process system notes regarding payment collection; operate departmental machines (printer, computer, copier, fax); answer and direct telephone calls; transfer phones to switchboard when away from desk; perform other duties as assigned.
• Registrar duties: Greet patients and visitors; complete or verify registration paperwork; collect co-pays and other payments; verify and enter insurance information into EPIC; follow up on business-office notes regarding collections; balance cash drawer and credit-card batches daily; operate departmental machines; answer and direct telephone calls; transfer phones appropriately; process credit-card payments; forward phones at close of business; perform other duties as assigned.

Requirements

• High school diploma or GED, or one to three months of related experience/training, or equivalent combination.
• Knowledge of departmental machines (printer, computer, copier, fax).
• Positive and effective communication skills.
• Ability to work well with others, including all Primary Care Associates customers.
• Ability to work under pressure in a fast-paced environment.
• Ability to use the clinic telephone system effectively.

Physical demands and work environment

• Occasionally required to stand or walk; frequently required to sit, bend, stoop, talk or hear; continually required to use hand and finger dexterity.
• Noise level in the work environment is usually moderate.
• Must occasionally lift and/or move up to 250 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Equipment used: fax, printer, copier, scanner.