Patient Services Representative - Family Physicians

Patient Services Representative

Responsibilities

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).
• Greet patients; check-in, check-out, schedule and manage telephones and messages.
• Collects and posts co-pays, deductibles and past due patient balances at the time of service.
• Schedules, registers, performs pre-admission and admission at the physician practice.
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

Requirements

• High school diploma or equivalent.
• Associate's degree preferred.
• Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Qualifications

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.