Patient Services Representative - Family Care
Join our team of Life Changers at UPMC as a full-time Patient Service Representative supporting the Family Care Union Deposit office in Harrisburg.
Schedule
- Monday through Friday, 8:30am – 5:00pm
- Rotating Saturdays on the 2nd and 4th weekend of every month, 8:00am – 12:00pm (may be required)
- Up to 25% travel to assist coverage/staffing needs in other local offices (manager will discuss further during interview)
Benefits
- Onsite parking
- Opportunities for growth and advancement
- Excellent benefits package
- Pleasant work environment and friendly team
About the role
The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role promotes consumer-friendly technologies, educates patients on copayments and financial responsibilities, collects payments, updates demographic and insurance information, and schedules follow-up appointments across the continuum of care. The representative also connects patients with financial advocacy resources as needed and demonstrates strong customer service skills to contribute to a culture of service excellence.
Responsibilities
- Provide a warm greeting for all patients
- Guide patients through use of self-arrival technology or check-in at the desk based on patient preference
- Collect copayments and other applicable patient payments at the point of service
- Confirm and/or update patient registration information at checkout and schedule follow-up appointments
- Provide follow-up to unresolved patient questions or needs to ensure continuity of care
- Understand principles of service recovery and take appropriate action to address service that does not meet UPMC Experience expectations
- Promote the MyUPMC patient portal and assist patients with registration when applicable
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Obtain signatures for consent to treatment and financial responsibility following HIPAA rules and regulations
- Perform other duties as assigned
Requirements
- High school diploma or equivalent (required)
- Experience with personal computer-based applications, office equipment, and proficient typing skills (preferred)
- Two years of experience in a medical, billing, fiscal, or customer service function (preferred)
- Knowledge of medical terminology (preferred)
- Prior experience with Medipac, Epic, or other health records systems (preferred)
- Prior healthcare or medical office experience (highly preferred)
Licensure, Certifications, and Clearances
- Act 34 clearance