Patient Services Representative (Eye and Ear Institute)

Location: 3rd Floor, Eye and Ear Institute, 203 Lothrop Street, Pittsburgh, PA

About the role

We are seeking a friendly and detail-oriented Patient Services Representative to support our clinic. This role is essential to creating a positive patient experience in a fast-paced healthcare environment.

Responsibilities

• Help patients navigate the healthcare system by providing clear and understandable instructions.
• Provide follow-up to unresolved patient questions or needs to ensure appropriate continuity of care.
• Assist with administrative duties in the office, including scanning medical records and faxing.
• Guide patients through self-arrival technology or check them in at the desk based on preference.
• Schedule or connect patients to resources for ancillary services at checkout.
• Understand principles of service recovery and take action to address service that does not meet expectations.
• Assist patients in understanding financial responsibility and connect them to advocacy resources as needed.
• Obtain signatures for consent to treatment and financial responsibility following HIPAA rules.
• Confirm/verify insurance benefits via online systems or telephone inquiries.
• Promote the MyUPMC patient portal and assist patients with registration.
• Collect copayments and other applicable patient payments at the point of service.
• Register patients in the Biometrics (fingerprint recognition) program and explain benefits.
• Confirm and/or update patient registration information at checkout.
• Appropriately distribute/triage phone calls to other areas or clinical providers.
• Schedule follow-up appointments within the practice at checkout.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, office equipment, and proficient typing skills is preferred.
• Two years of experience in a medical, billing, fiscal, or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Schedule

Monday through Friday, 8:00 a.m. to 4:30 p.m., with no evenings or weekends required.

Licensure, Certifications, and Clearances

• Act 34