Patient Services Representative (Entry Level - Pediatric Dentistry Clinic - Laredo, TX)

About the role

Under direct supervision, responsible for providing customer service to patients by scheduling appointments, performing check-in and check-out procedures, verifying insurance benefits, obtaining authorization, and providing telephone triage.

Location: UT Health Pediatric Dentistry Clinic in Laredo, TX.

Responsibilities

• Greets patients, verifies insurance coverage and eligibility, reviews new patient registration, obtains authorizations, assists in the collection of copays and enters new patient information.
• Maintains medical and insurance referral records and prepares patient charts.
• Ensures test results are filed.
• Handles and answers all phone calls and transfers calls to the appropriate departments as needed.
• Manages patient appointments according to the physician's schedules and/or protocols.
• Performs all other duties as assigned.

Qualifications

• High school diploma or GED is required.