Patient Services Representative - Dental

Responsibilities

• Welcome patients warmly upon arrival, facilitate the check-in and check-out process and provide direction or assistance as needed
• Assist with registration process and enter all information into the Electronic Medical Record (EMR) system with attention to detail
• Answer professionally to incoming calls, providing courteous assistance and accurate information to callers
• Schedule patient appointments effectively to ensure smooth service operations
• Verify patient insurance coverage and eligibility, accurately documenting insurance information in the EMR system and communicating any relevant details to patients
• Assess and collect payment based on Health Center’s policy and procedure
• Maintain confidentiality and comply with privacy regulations
• Perform other unit-specific duties as assigned

Requirements

• High school diploma or equivalent; Associate degree preferred
• Previous dental front desk experience required; prior experience in a healthcare setting or customer service role preferred
• Bilingual proficiency in English and Chinese required
• Strong computer skills required, with proficiency in electronic medical record systems considered a plus
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask effectively
• Knowledge of dental terminology and insurance procedures is a plus

Qualifications

Competitive pay, great benefits package including health, dental and vision coverage, 403(b) retirement savings, plentiful paid time off, camaraderie, and training and promotional opportunities.

Skills

Enjoy working with and assisting people, detail-oriented, flexible, strong communication and interpersonal skills, strong attention to detail, ability to multitask effectively, knowledge of dental terminology and insurance procedures.

Benefits

Compensation and Benefits (Full-Time): Salary: $22 - $25 per hour

• Medical insurance
• Employer-paid dental, vision, disability and life insurance
• 403(b) retirement savings plan
• Flexible spending accounts for transit, parking, health and dependent care
• Paid time off (28 days for the first year of employment)
• Employee Assistance Program
• Employee Discounts Program
• Tuition reimbursement for eligible employees
• The Health Center is qualified for Public Service Loan Forgiveness (PSLF) program