Patient Services Representative/ Collector (Beechtree DX)

Key Responsibilities

• Carry out observed urine specimen collections for patients of all ages.
• Maintain smooth specimen workflow and ensure timely delivery to meet company needs.
• Travel between locations for specimen collections, sample processing, and couriering.
• Manage inventory and supplies for assigned locations.
• Provide exceptional customer service to clients while adhering to company standards.
• Show strong independent judgment during specimen collection and processing.
• Collaborate with internal teams to resolve issues and continuously improve processes.
• Ensure all processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection and processing issues with clients and lab staff.
• Avoid non-compliance with federal and state regulations (including HIPAA) and company policies.
• Perform other duties as required.

Qualifications And Skills

• Experience in specimen collection or related medical field preferred but not required.
• Strong organizational, communication, and interpersonal skills.
• Ability to work independently, prioritize tasks, and handle pressure with professionalism.
• Strong attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication skills.
• Ability to adapt to changing processes and maintain compliance with new procedures.
• Basic knowledge of medical terminology and laboratory information systems is a plus.
• Intermediate computer skills required.

Requirements

• Pass a Department of Health & Human Services (DHHS) background check.
• High School Diploma or equivalent.