Patient Services Representative/ Collector (Beechtree DX)

About the role

This is a field-based role focused on the efficient collection and processing of urine specimens while maintaining high standards of professionalism and customer service. Responsibilities include onsite specimen collection, couriering samples, client coordination, and collaboration with our Draper-based lab to ensure excellent patient care.

Responsibilities

• Conduct observed urine specimen collections for patients of all ages.
• Ensure smooth specimen workflow and timely delivery to meet company needs.
• Travel between locations for collections, sample processing, and couriering.
• Manage inventory and supplies for assigned locations.
• Provide exceptional customer service while maintaining company standards.
• Uphold quality assurance and demonstrate strong independent judgment during specimen collection and processing.
• Collaborate with internal teams to resolve issues and improve processes.
• Ensure all processing documentation is complete and reviewed as required.
• Troubleshoot and resolve collection and processing issues with clients and lab staff.
• Ensure compliance with federal and state regulations (including HIPAA) and company policies.
• Travel locally to assigned locations as needed.
• Perform other duties as required.

Requirements

• Must pass a Department of Health & Human Services (DHHS) background check.
• High School Diploma or equivalent.

Skills

• Strong organizational, communication, and interpersonal skills.
• Ability to work independently, prioritize tasks, and handle pressure with professionalism.
• Strong attention to detail and accuracy in record-keeping.
• Excellent verbal and written communication skills.
• Ability to adapt to changing processes and maintain compliance with new procedures.
• Basic knowledge of medical terminology and laboratory information systems is a plus.
• Intermediate computer skills required.

Qualifications

Experience in specimen collection or a related medical field is preferred but not required.