Patient Services Representative, Casual

About the role

This position consists of eight-hour shifts rotated among all staff; 4:30am-1:00pm, 8:00am-4:30pm, and 12:00pm-8:30pm. No weekends or holidays required!

Responsibilities

- Welcoming surgical patients and their support persons, assisting with patient registration and identification, issuing directions, transporting patients to Day of Admission Surgery department, and assisting with communication updates for the surgical patient’s support persons. - Helping patients navigate the healthcare system by providing clear and understandable instructions. Providing follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. - Assisting with administrative duties in the office including but not limited to scanning of medical records and faxing. - Guiding patients through the use of self-arrival technology or check-in patient at desk depending on patient preference. - Scheduling or connecting patients to resources to schedule for ancillary services at checkout. - Understanding the principles of service recovery and taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience. - Assisting patients in education of financial responsibility and connecting them to advocacy resources as needed. - Obtaining signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. - Confirming/verifying insurance benefits with the appropriate carrier via online verification systems or telephone inquiries. - Promoting MyUPMC patient portal and assisting patients in registration when applicable. - Collecting copayments and any other applicable patient payments at the point of service. - Providing a warm greeting for all patients. - Registering patients in Biometrics (fingerprint recognition) program and explaining benefits. - Confirming and/or updating patient registration information at checkout. - Appropriately distributing / triaging phone calls to other areas and / or clinical providers. - Scheduling follow-up appointments within the practice at checkout.

Requirements

Completion of high school graduate or equivalent is required. Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred. 2 years of experience in a medical / billing / fiscal or customer service function is preferred. Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.