Patient Services Representative, Call Center

About the role

Family Health Centers of San Diego (FHCSD) is a leading community health center serving over 227,000 patients annually. With more than 90 sites across San Diego County, FHCSD provides a wide array of healthcare services including primary care, behavioral health, dental, vision, and more. The Patient Service Representative, Call Center position plays a crucial role in ensuring patients receive the care they need.

Responsibilities

• Answer inbound telephone calls to assist patients needing information.
• Manage each call in a pleasant, professional, and helpful manner.
• Direct callers to the appropriate area in a timely fashion.
• Provide information requested and ensure caller has all the information necessary.
• Accurately document outcomes.
• Input all related information on calls received into the computer system accurately and timely.
• Seek assistance and direction on unusual circumstances and issues that may arise.
• Perform other duties as assigned.

Requirements

• High school diploma or GED equivalent required.
• 2 years customer service experience required.
• Minimum 6 months experience working in a Call Center preferred.
• Possess clear speaking voice and diction.
• Knowledge of medical terminology and/or medical front office procedures preferred.
• Demonstrated ability to multi-task, be flexible, ensure accuracy, and meet changing priorities in a fast-paced, high workload environment.
• Bilingual in Spanish/English required.
• Ability to communicate effectively with callers who speak English as a second language.
• Intermediate written and verbal communication skills.
• Intermediate computer literacy (e.g., use computer system to manage and schedule appointments, access electronic medical record information, etc.).

Qualifications

• Valid California driver's license, automobile, and proof of minimum levels of car insurance as required under California law.
• Mileage and other reimbursement governed by policy.

Benefits

The successful candidate will enjoy a competitive salary with excellent benefits, including a retirement plan with employer match, paid time off, extended sick leave, and holidays. Medical/dental/vision/flex spending account/life insurance are also included. Employee discounts and wellness programs are available. FHCSD provides equal employment opportunities and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.