Patient Services Representative

About the role

Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and expert faculty members provide future oral health professionals with the skills they need to succeed and excel in dentistry. In addition to providing an exceptional educational experience to our students, we also strive to provide high quality oral care to our patients. The student clinics are an essential piece to providing excellent oral care to the community and supports student leading. The Office of Clinical Affairs has an immediate opening for a Patient Services Representative to support patient care and student learning. The ideal candidate is enthusiastic and committed to delivering stellar customer service. This talented individual will welcome patients into the school by completing full-service patient processing. The Patient Services Representative is expected to handle multiple tasks at once and maintain accuracy and professionalism at all times.

Responsibilities

• Patient check-in
• Insurance eligibility verification
• Financial reconciliation of patient accounts
• Performs a variety of administrative duties in a dental clinic or practice
• Provides assistance to patients and to management

Requirements

• Minimum Education: High school or equivalent
• Minimum Experience: 2 years
• Minimum Field of Expertise: Experience working in a healthcare environment
• Working knowledge of HIPAA compliance and insurance terminology
• Demonstrated excellent interpersonal customer service and telephone skills
• Demonstrated ability to multi-task
• Demonstrated experience in a high volume, fast paced environment
• Demonstrated team-oriented and collaborative work style

Qualifications

• Preferred Education: Associate’s degree
• Preferred Experience: 2-5 years working front office in a Dental Clinic
• Working knowledge of dental management systems, preferably axiUm or Dentrix
• Experience in consumer-side healthcare environment
• Bilingual in English & Spanish

Skills

• Answer telephones
• Assemble and organize numerical data
• Auditing
• Balance figures
• Cash handling
• Clinical documentation