Patient Services Representative

Opportunity Overview

US Fertility, the nation's leading partnership of physician-led fertility practices, is seeking a Patient Service Representative to join our team at Shady Grove Fertility in Waldorf, Maryland. The position is full-time, Monday through Friday, 6:45 AM to 4:00 PM with two weekends a year and two holidays per year in our Annapolis office. Compensation is $20 to $23 per hour (commensurate with experience).

How You’ll Contribute

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

Qualifications and Skills

• Minimum 2 years of applicable work experience
• High School diploma required
• Extensive knowledge of insurance/benefits, medical terminology and medical billing
• Experience working in an OB/GYN office is a plus
• Strong communication skills, independent worker, detailed-oriented, computer savvy
• High level of customer service essential

What We Offer

• Competitive, comprehensive benefits package including medical, dental, and vision insurance, 401(k) with company match, tuition assistance and professional development support, performance-based bonus opportunities, generous paid time off, paid holidays, and paid parental leave, life and disability benefits, fertility discount program, employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.