Patient Services Representative

Join UPMC Pulmonary and Sleep Medicine as a Patient Services Representative and become an important part of a dedicated team focused on delivering exceptional patient care. Our office offers a welcoming environment, a supportive team culture, and the opportunity to make a difference in patients' healthcare experiences every day.

Schedule

• Full-time, 40 hours per week
• Monday through Friday
• 8:00 AM to 4:30 PM
• No weekends or holidays required
• On-site position

Why Join Our Team?

• Friendly, close-knit office environment
• Great team culture with supportive colleagues
• Opportunity to work within a respected healthcare organization

Additional Information

Travel may be required up to 25% based on business needs.

Responsibilities

• Provide a warm, welcoming experience for all patients and visitors.
• Guide patients through self-arrival technology or assist with traditional check-in based on patient preference.
• Collect copayments and other applicable patient payments at the point of service.
• Confirm and update patient registration and demographic information during check-in and checkout.
• Schedule follow-up appointments within the practice and connect patients with resources to schedule ancillary services as needed.
• Help patients navigate the healthcare system by providing clear, understandable instructions and ensuring continuity of care through follow-up on unresolved questions or needs.
• Demonstrate service recovery principles by taking appropriate action to address concerns and ensure an exceptional UPMC patient experience.
• Register patients in the biometric (fingerprint recognition) program and educate them on its benefits.
• Promote the MyUPMC patient portal and assist patients with registration and utilization when appropriate.
• Educate patients regarding financial responsibilities and connect them with financial advocacy resources as needed.
• Verify insurance coverage and benefits through online verification systems and telephone inquiries.
• Obtain required patient and family signatures for consent to treatment and financial responsibility in accordance with HIPAA regulations.
• Answer, screen, and appropriately route incoming telephone calls to providers, clinical staff, and other departments.
• Perform administrative duties including scanning medical records, processing documentation, and faxing.
• Maintain knowledge of the UPMC Patient Portal and confidently educate patients on portal navigation, access to health information, and available care services.
• Support efficient daily office operations while delivering outstanding customer service and patient-centered care.

Requirements

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment, and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34