Patient Services Representative

Position Summary

The Patient Services Representative (PSR) serves as the first point of contact for patients—both in person and over the phone—and is responsible for delivering a seamless, compassionate, and efficient patient experience. This role combines front desk responsibilities with call center functions, including appointment scheduling, insurance verification, and patient intake support.

Qualifications And Skills

• A high school diploma or equivalent required
• Six months of experience in a medical office or call center environment, preferably in a healthcare setting
• Knowledge of EHR systems and medical terminology is highly desirable
• Strong communication and interpersonal skills
• Ability to multitask and work independently in a fast-paced environment
• Proficiency in Microsoft Office and other relevant software platforms
• Exceptional attention to detail and organizational skills

Essential Responsibilities

• Patient Communication & Customer Service
• Answer incoming calls promptly and courteously in a high-volume call center environment
• Greet patients and visitors warmly and professionally at the front desk
• Respond to patient questions and concerns regarding services, appointments, billing, and referrals
• Maintain a positive and compassionate approach in all interactions with patients, families, staff, and providers
• Scheduling & Coordination
• Schedule appointments for new and established patients using electronic scheduling software
• Confirm and update appointments and insurance eligibility
• Cook up and update patient charts with up-to-date contact, pharmacy, and physician information
• Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts
• Patient Intake & Documentation
• Accurately collect, verify, and input patient demographic and insurance information into the Electronic Health Records (EHR) system
• Create and maintain patient charts with up-to-date contact, pharmacy, and physician information
• Distribute and collect appropriate pre-visit documents and ensure they are completed and scanned into patient charts
• Front Desk Operations
• Check patients in and out with accuracy and efficiency
• Collect copays and outstanding balances; issue receipts and maintain accurate financial records
• Monitor and prepare the daily appointment schedule
• Maintain the cleanliness and organization of the front desk and lobby areas
• Ensure forms, supplies, and patient-facing materials are stocked and available
• Insurance & Referral Management
• Verify insurance coverage and obtain necessary referrals from primary or referring providers
• Communicate with insurance companies to facilitate eligibility checks and pre-authorizations
• Escalate urgent or unresolved issues appropriately to ensure timely patient care

Work Environment

• Requires sitting, standing, and walking for extended periods
• Must be able to lift up to 25 lbs occasionally (e.g., stocking forms/supplies)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary

$16.50 per hour