Patient Services Representative

We are seeking a patient-focused Patient Services Representative to join our team at our Medical Oncology, Hematology clinic in Jamestown, NY. Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Responsibilities

• Medical receptionist
  • Greet and welcome all patients, creating a friendly and welcoming environment both in person and over the phone.
  • Announce patients and visitors with sensitivity.
  • Interact with staff in a respectful and cooperative manner.
  • Assist nurses, physicians, and other clinical/medical staff with administrative support.
  • Accurately and efficiently respond to tasks from providers, office staff, and billing.
  • Open and close the patient waiting room.
  • Adhere to policies, procedures, and regulations as outlined in the office policy and procedures manual.
• Registration and Information Management
  • Register patients using EMR.
  • Coordinate and prepare patient appointments and itineraries.
  • Check insurance eligibility and verification for every patient.
  • Collect and scan insurance and other required documents.
  • Confirm insurance eligibility and proper co-pay collection.
  • Perform new patient intake, including entry into EMR.
  • Verify and update patient demographic and insurance details at each visit.
  • Collect identification and insurance cards, copying or scanning them for records.
  • Scan relevant patient information into the Electronic Medical Record (EMR).
  • Enter data from source documents into the computer, compile, sort, and verify accuracy.
  • Retrieve patient records, test results, and/or charts from outside sources.
  • Prepare paperwork and patient records related to their area of responsibility.
• Financial Responsibilities
  • Collect co-pays and past due balances on patient accounts.
  • Process payments and issue receipts.
  • Handle insurance inquiries and verify insurance eligibility.
• Appointment Management
  • Optimize provider schedules by efficiently scheduling and confirming appointments.
  • Answer phones, take messages, and make appointments.
  • Call and reschedule cancellations.
  • Monitor voicemails and return calls.
• Patient Support and Communication
  • Answer patient inquiries, provide general information, and address concerns.
  • Help patients complete medical forms and guide them on next steps.
  • Ensure patient privacy and confidentiality, following HIPAA regulations.
  • Invite every patient to join the patient portal and provide proper paperwork and education.
  • Assist with patient check-out.
  • Act as a liaison between patients and healthcare providers.
  • Maintain and update patient records.
  • Maintain office inventory and equipment, including ordering supplies.
  • Maintain cleanliness and organization of the reception area.
  • Create and mail patient letters (no show and 3 call attempt).
  • Provide assistance to patients and family members; refer questions to the appropriate department or individual.
• Other Duties and Responsibilities
  • Backup for Medical Records.
  • Duplicate and distribute photocopies as needed.
  • Assist in training other staff members on equipment, office systems, and work procedures.
  • Assist other departments with administrative duties as requested.
  • Prepare written documentation as required by the profession and department.
  • Maintain, distribute, analyze, and project information for required records, reports, and statistics.
  • Update HealtheLink as requested.
  • Enhance professional growth and development through educational programs, literature, and in-service meetings.
  • Perform other related duties as assigned or requested.

Requirements

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical or administrative health care experience; or
• One (1) year of customer service experience in an office, preferably with patients.
• Successful completion of an accredited medical office assistant education program preferred.
• Experience working in Windows and with MS Office software.

Benefits

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

Pay

$18.00 - $20.00/hour