Patient Services Representative

About the role

We are seeking a patient-focused Patient Services Representative to join our team at our Medical Oncology, Hematology Northtowns clinic in Williamsville, NY.

Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Responsibilities

• Welcome patients and visitors professionally, creating a friendly and welcoming environment.
• Answer routine inquiries and assist with administrative support for nurses, physicians, and other clinical staff.
• Register patients using EMR, prepare appointments, and verify insurance eligibility and benefits.
• Collect co-pays and past due balances, process payments, and handle insurance inquiries.
• Schedule and confirm appointments, answer phones, take messages, and make appointments.
• Prepare paperwork and patient records, maintain patient records, and update patient demographic and insurance details.
• Optimize provider schedules, monitor voicemails, and create reminder calls.
• Answer patient inquiries, provide general information, and address concerns, ensuring patient privacy and confidentiality.
• Maintain and update patient records, maintain office inventory and equipment, and perform other related duties as assigned.

Requirements

• High School diploma or GED and one year of full-time clinical or administrative health care experience.
• One year customer service experience in an office, preferably with patients.
• Experience working in Windows and MS Office software.

Benefits

• Monday-Friday schedule
• Comprehensive benefits package including medical, dental, and vision coverage, an employer-funded HRA, 401(k) with company match, generous vacation and sick time, company-paid life insurance, and 11 paid holidays.

Pay

• $18.00 - $20.00/hour

Schedule

• Monday-Friday schedule

Skills

• Exceptional customer service skills
• Administrative support experience
• Windows and MS Office proficiency

Qualifications

• High School diploma or GED
• One year of full-time clinical or administrative health care experience
• One year customer service experience in an office, preferably with patients
• Experience working in Windows and MS Office software