Patient Services Representative

About the role

We are seeking a patient-focused Patient Services Representative to join our team at our Niagara Falls Memorial Medical Center clinic in Niagara, Falls, NY.

Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Benefits

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

Responsibilities

• Medical receptionist
• Greet and welcome all patients
• Create a friendly and welcoming environment
• Announce patients, visitors as needed with sensitivity
• Interact with fellow workers in a respectful and cooperative manner
• Assist nurses, physicians, and other clinical and/or medical staff with administrative support
• Accurately and efficiently respond to tasks received from providers, other office staff, and billing
• Open and close the patient waiting room
• Utilize spare time in work-related activities which contribute to the clinic's needs
• Registration and Information Management
• Register patients using EMR
• Coverage and verification on every patient
• Collect and scan insurance and other required documents
• Check report to ensure coverage and proper co-pay collection
• Confirm insurance eligibility and verification prior to scheduling new patient appointments
• New patient intake including entry into EMR
• Verify and update patient demographic and insurance details at each visit
• Collect identification and insurance cards, copying or scanning them for the patient's record
• Scan other relevant patient information into the Electronic Medical Record (EMR)
• Enters data from source documents into computer following format displayed on screen and enters necessary codes
• Retrieves patient records, test results and/or charts from outside sources
• Prepares paperwork and patient records related to their area of responsibility
• Financial Responsibilities
• Collect co-pays and past due balances on patient accounts
• Process payments and issue receipts
• Handle insurance inquiries and verify insurance eligibility
• Appointment Management
• Optimize provider schedules by efficiently scheduling and confirming appointments
• Answer phones, taking messages, and making appointments
• Calling and rescheduling cancellations
• Makes appointments
• Makes reminder calls
• Patient Support and Communication
• Answer patient inquiries, provide general information, and address concerns
• Help patients complete medical forms and guiding them on next steps
• Ensure patient privacy and confidentiality, following HIPAA regulations
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Patient check-out
• Act as a liaison between patients and healthcare providers
• Maintain and update patient records
• Maintain office inventory and equipment, including ordering supplies
• Maintain cleanliness and organization of the reception area
• Creates and mails patient letters (no show and 3 call attempt)
• Provides assistance to patients and family members; refers questions to the appropriate department or individual
• Maintains, sorts, files, and obtains patient records, files and/or charts
• Other Duties and Responsibilities
• Backup for Medical Records
• Duplicates and distributes photocopies, as needed
• Assists in training other staff members on the appropriate use of equipment, office systems and work procedures as requested
• Assists other departments with administrative duties, as requested
• Prepares other written documentation as required by the profession and the department
• Maintains, distributes, analyzes and projects information for required records, reports and statistics, as directed
• Update HealtheLink, as requested
• Enhances professional growth and development by participating in educational programs, reading current literature, and participating in in-service meetings and workshops
• Performs other related duties as assigned or requested

Requirements

• High School diploma or GED and the equivalent of one (1) year of full-time clinical or administrative health care experience
• High School diploma or GED and the equivalent of six (6) months of full-time RPCI Oncology, PC clinical or administrative health care experience
• Must have one (1) year customer service experience in an office, preferably with patients
• Successful completion of an accredited medical office assistant education program preferred
• Must have experience working in Windows and with MS Office software