Patient Services Representative

About the role

The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service.

Responsibilities

• Manage patient interactions and administrative tasks efficiently.
• Interact with patients, healthcare professionals, and other staff members with strong verbal and written communication skills.
• Use proficiency in basic computer skills, including data entry and word processing.
• Provide excellent customer service by interacting with patients and visitors in a courteous and professional manner.
• Show empathy, patience, and the ability to handle inquiries and concerns with tact and diplomacy.
• Maintain accuracy and attention to detail, particularly when entering patient information, scheduling appointments, and processing documentation.
• Handle confidentiality and follow privacy policy/procedure with discretion and professionalism.
• Work effectively under pressure, handling unexpected situations with professionalism and composure.
• Resolve patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.
• Perform duties that require pushing, pulling, lifting up to 50 lbs occasionally, standing, walking, gripping, reaching, bending, kneeling, twisting, and squatting.

Requirements

• Education: High school diploma or equivalent.
• Experience: Proficient in both Patient Services Representative and Advance Patient Services Representative competencies, as verified by department leader.

Skills, Knowledge & Abilities

• Knowledge of medical terminology, insurance practices, and billing procedures.
• Strong verbal and written communication skills.
• Basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathy, patience, and ability to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail.
• Confidentiality and following privacy policy/procedure.
• Adaptability and ability to work effectively under pressure.
• Problem resolution skills.

Benefits

Mercy offers outstanding benefits including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters.