Patient Services Representative

Location: New York, NY 10003 (Onsite)

Pay Rate: $25.00 – $32.00 / hr W2
Duration: 6 Months (Contract)
Employment Type: Direct W2 Only

About the role

We are seeking an experienced and customer-focused Patient Services Representative with a strong background in Oral Surgery, Private Practice operations, and Dental Insurance Processing to join a premier dental clinic in New York, NY. In this role, you will serve as the primary point of contact for patients, manage daily clinic flow, handle patient scheduling and emergency triaging, process dental insurance claims, and support administrative operations within a high-volume clinical environment.

Responsibilities

• Provide exceptional first-line customer service to clinic patients, including greeting, check-in/check-out, routing, and answering inquiries.
• Monitor daily clinic workflow within established guidelines. Assign, review, and assist in training student assistants and casual staff on routine tasks.
• Assign patients to dental students, maintain student and patient appointment books, triage dental emergencies, and arrange substitute patients when cancellations occur. Follow up to schedule necessary re-examinations.
• Execute proper processing of health and dental insurance transactions, perform dental insurance verification/processing, calculate co-pays and patient balances, and perform cashier/payment collection duties.
• Update and maintain patient charts, electronic health records, and administrative files. Provide actionable suggestions to improve clinic policies, workflows, and procedures.
• Investigate and resolve specialized patient or insurance inquiries requiring in-depth operational or dental knowledge.

Requirements

• Prior experience working in an Oral Surgery clinical setting and Dental Private Practice environment (strict must-have).
• Hands-on experience verifying, submitting, and processing dental insurance claims, pre-authorizations, and patient billing calculations.
• Proven success managing high-volume scheduling, emergency triaging, and front-desk reception duties in a dental/medical academic or private practice setting.
• Strong proficiency with dental practice management software (e.g., AxiUm, Dentrix, Eaglesoft, or similar), MS Office/Google Workspace, and electronic health records (EHR).
• Excellent interpersonal, verbal, and written communication skills with strong attention to detail and problem-solving abilities.

Direct W2 applicants only. Third-party agency submissions, C2C, or 1099 candidates will not be considered.

Benefits

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay