Patient Services Representative

About the role

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

Requirements

• Prior office experience is beneficial, but not required (comprehensive training program provided)
• Positive attitude and patient‑focused mindset
• Ability to lift up to 15 pounds regularly from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead
• Visual and verbal acuity
• Ability to perform standing, walking, stooping, grasping, typing, and manual dexterity
• Professional medical office environment

Benefits

• 6.5 paid holidays per year
• PTO after the first 60 days of employment
• Full slate of benefits including health, dental, vision, and 401(k)
• Growth and wage increase through company‑paid certification program