Patient Services Rep II (Surgical Scheduler) - Rowan-Virtua SOM, (Washington Township, NJ)

Surgical Scheduling

• Coordinate and schedule surgical procedures
• Communicate pre-operative and post-operative instructions
• Maintain and update physician surgical calendars and block times
• Accurately document all scheduling activities in the electronic medical record (EMR) system
• Accurately document all scheduling activities in the electronic medical record (EMR) system
• Accurately document all scheduling activities in the electronic medical record (EMR) system
• Accurately document all scheduling activities in the electronic medical record (EMR) system

Reception

• Checks patients in and out and verifies demographics and insurance
• Collects appropriate co-pays
• Retrieves referrals and enters into billing system
• Completes batches, prepares deposits for pickup as scheduled
• Answers the telephone with a pleasant and helpful demeanor
• Schedules patient appointments through billing system to maximize use of physician and staff time
• Triages messages and provides patient assistance within scope of training and experience
• Routes other calls to appropriate personnel, i.e., clinical staff, physician etc.
• Enters messages into EMR system, as appropriate
• Signed in and out to the answering service daily
• Arranges for patient care services at other facilities, including surgeries, preadmission testing
• Calls for pre-authorizations and pre-certifications as required by the patient's insurer
• Coordinates requests for prescriptions from patients, provides chart to physician, telephones prescriptions at the direction of the physicians, and makes notation in the patient chart with date and signature
• Completes insurance referrals (paper and/or electronic)
• Completes or prepare reports and copies of chart for outside agencies
• Maintains orderly filing system and patient charts
• Scans patient information into the EMR
• Handles incoming and outgoing mail
• Maintains inventory of front office supplies and notifies supervisor when supplies need to be ordered
• Pulls patient charts for next day and prepares chart
• Maintains a professional and orderly office appearance
• Opens and closes the office, including security system procedures

Billing

• Consults with patients regarding balances not covered by insurance and collects payments
• Aids patients in the completion of insurance forms, Medicare and Medicaid forms
• Maintains logs for scheduled surgeries as directed
• Aids with reviewing insurance declines
• Inputs inpatient/outpatient charges for billing
• Verifies accurate use of ICD-9 and CPT codes and stays current on compliance rules