Patient Services Rep II-Primary care

Job ID: Nemours-12345

About the role

Organize and operate office systems related to appointment scheduling, patient intake (including data verification), charge entry, cash collection, statistical tracking, office communications, word processing, and filing of patient records.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update demographic and insurance information respectfully and confidentially.
• Schedule and confirm appointments; obtain authorization and pre-certification.
• Document and follow up on referrals, no-shows, and cancellations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments, post charges, provide receipts, and document all financial transactions, including cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed of schedule delays.
• Advise families on obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Assist with transportation arrangements and patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• File patient charts, correspondence, and related documentation; scan documents into EPIC.
• Maintain inventory of supplies and forms.
• Open, sort, stamp, and distribute mail, lab reports, and consultation reports for provider review.

Performance Skills

• Accepts feedback and asks questions for clarification.
• Gives accurate information and makes suggestions for improvements.
• Is willing to accept change and works as a team member.
• Uses listening skills and manages resources prudently.
• Takes direction and thinks proactively.
• Establishes positive rapport with patients and families using AIDET.
• Reports to duty promptly and utilizes time effectively to provide clerical support.
• Utilizes sick and vacation days appropriately.
• Participates in conferences/in-services and attends staff meetings.

Requirements

• High School diploma or equivalent.
• Minimum 2 years of medical experience.
• Computer and typing skills required.
• Clerical experience in a physician's office preferred; EPIC experience preferred.

About Us

Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and over 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive. Inclusion and belonging guide our strategy and growth, ensuring culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org.