Patient Services Rep II-Primary care

About the role

Nemours is seeking a Full-Time 32 hours a week PSR II who will provide exceptional service to patients and families by rotating between the front desk and phone room.

Responsibilities

• Receive patients in a professional and caring manner.
• Gather and update information regarding demographics and insurance in a respectful and confidential fashion.
• Schedule and confirm appointments.
• Obtain authorization and pre-certification.
• Document and follow up on referrals.
• Document and follow up on no-shows and cancelations.
• Answer telephone using proper phone etiquette and direct calls accordingly.
• Maintain content and organization of medical records.
• Register patients, collect payments from patients, post charges according to procedures, provide receipts and appropriately document all financial transactions.
• This includes cash reconciliation and bank deposit preparation.
• Order clerical and clinical supplies and maintain records.
• Monitor waiting rooms and keep patients informed as to schedule delays.
• Advise families regarding obtaining Medicaid coverage and/or Nemours Financial Assistance for their children.
• Aid with arrangements for transportation.
• Aid with patient flow.
• Prepare office communications.
• Participate in quality improvement activities.
• Filing of patient charts, correspondence and related documentation scan documents into EPIC.
• Maintain inventory of supplies and forms.
• Open and sort mail, lab reports and consultation reports.
• Stamp “received” and distribute for Provider review.

Requirements

• High School diploma or equivalent
• 2 years minimum medical experience
• Computer/typing skills required
• Clerical experience in a physician's office preferred
• EPIC experience preferred

Qualifications

• High School diploma or equivalent

Skills

• Exceptional service to patients and families
• Flexibility to rotate between front desk and phone room responsibilities
• Teamwork and family-centered care

Benefits

Not specified

Pay

Not specified

Schedule

32 hours per week with hours that can range between 7a-6p. Every other Saturday: 7:15 a.m. – 4:15 p.m. Team members should expect to work a minimum of six Saturdays per year.