PATIENT SERVICES REP DENTAL - Stevenson Family Health Center

Performing Duties

• Greets and checks in patients and assists them in accessing services.
• Schedules patient appointments in Epic system.
• Makes reminder and "no show" calls, and provides schedule information to the practice.
• Schedules, confirms, and prints appointments.
• Completes a complete registration of patients' clinical, financial, and demographic information into the Epic system.
• Ensures the integrity of the data.
• Collections cash from patients for charges and co-payments.
• Completes necessary documents for all payments accrued.
• Matches cash collected to receipts at the end of the session.
• Reconciles all charges into the system to the original source document.
• Verifies insurance coverage on all patients presenting for appointments.
• Sends correspondence to patients' residence to remind, recall, or reschedule appointments.
• Refers complex billing issues to the Practice Administrator or Mental Health Billing Coordinator for assistance and resolution.
• Maintains effective communication with patients, families, peers, and other members of the health care team.
• Demonstrates the ability to set priorities and organize work.
• Identifies reports and solves problems effectively.
• Identifies and reports staffing problems to appropriate manager or administrator.
• Monitors patient flow in the waiting room and proactively resolves patient flow issues related to registration and post-visit processing.

Qualifications

• High school diploma or equivalent.
• Experience in a healthcare setting preferred.
• Excellent customer service skills.
• Ability to prioritize and organize work.
• Basic computer skills, including familiarity with Epic system.
• Knowledge of insurance verification processes.
• Strong communication and problem-solving skills.