PATIENT SERVICES LEAD (FULL TIME)

Location: NEA Baptist Memorial Hospital - 4800 East Johnson Avenue, Jonesboro, AR 72405.

About the Role

At Morrison Healthcare, a Compass Healthcare company, you’ll join a culture that values caring for people, fostering belonging, and creating moments that truly matter. Here, your work has purpose: to nourish patients, caregivers, and communities while upholding the highest standards of detail, quality, and excellence in every meal served. For more than 70 years, Morrison has supported leading health systems nationwide with culinary, nutritional, and operational expertise. With more than 31,000 dedicated team members, including 1,600 registered dietitians and 1,200 executive chefs, we empower and uplift each other by working together, take responsibility for our commitments, and believe in helping one another achieve more together by realizing our unlimited potential.

Responsibilities

• Oversee systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
• Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
• Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
• Interact with nursing and evaluate on a daily basis patient meal selection, tray completion, tray delivery, and tray retrieval process.
• Be responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
• Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets, or have a specific calorie count to manage.
• Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
• Comply with regulatory agency standards, including federal, state, and JCAHO.
• Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention-based food safety system for meal assembly and distribution.
• Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
• Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
• Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
• Perform other duties as assigned.

Requirements

• Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
• Aptitude for effectively operating hospital’s admission, discharge, and transfer (ADT) system, and other computer-based systems, which manage patient care records.
• The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts. Reasonable accommodations can enable qualified individuals with disabilities to perform these essential functions.

Benefits

Full-time and part-time positions are offered the following benefits:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identify Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits to associates:

• Medical, Dental, Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Pay

Pay Range: $17.00 per hour to $18.00 per hour.

30 day, 60 day, and 90 day stay incentive bonuses!

Schedule

Full-time schedule. Days and hours may vary; rotating weekends. More details upon interview.