Patient Services Intermediate

Responsibilities

• Completes daily cash reconciliation and deposit process
• Manages billing and referral InBaskets
• Processes referrals using established insurance company guidelines
• Obtains authorizations, pre-certifications, prescriptions for therapies and benefit verification as required
• Responds to patient inquires and manages referral problems in a timely manner
• Affords patient education as related to special requirements of insurance plans
• Provides relevant insurance information and updates to staff, providers and managers
• Provides financial counseling to patients in regards to billing and collection inquires; arranges patient payment plans within established guidelines and assists patients in securing financial aid as applicable
• Manages billing workqueues
• Acts as the primary resource for providers, staff, patients and external insurances
• Captures and facilitates communications between primary care physician, managed care plans, specialists, clinic personnel and patients regarding insurance and authorizations for services
• Acts as back up to Patient Service Associate team

  Required Qualifications

  • Graduation from high school or an equivalent combination of education and experience
  • Minimum 3 years of experience

  Desired Qualifications

  • Familiarity with medical billing and insurance plans
  • Demonstrated ability to interact with a diverse population
  • Strong organizational and prioritization skills
  • Demonstrated record of excellent attendance
  • Exhibits professional and positive image when interacting with patients, faculty and staff
  • Exhibits ability to handle multiple responsibilities in a fast-paced environment with accuracy
  • Exhibits ability to work well under pressure and meet deadlines
  • Demonstrated strong problem-solving skills
  • Demonstrated excellent customer service skills with the public
  • General office practice experience is required
  • Demonstrated excellent verbal and written skills
  • Exhibits exceptional interpersonal skills and the ability to work well within a team
  • Demonstrated active listening and information technology skills

    Why Join Michigan Medicine?

    Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution.

    What Benefits can you Look Forward to?

    • Excellent medical, dental and vision coverage effective on your very first day
    • 2:1 Match on retirement savings

    Union Affiliation

    This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

    Background Screening

    The University of Michigan conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

    EEO Statement

    The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.