Patient Services Intake Coordinator

About the Role

Support the connection between patients, families, and the compassionate care they need. As a Hospice and Physician Services Intake Coordinator, you'll serve as a critical first point of contact by managing referrals, coordinating information, and ensuring patients are connected with the appropriate services in a timely manner. From answering inquiries and entering referral information to partnering with clinical teams and referral sources, you'll help create a seamless experience that supports both exceptional customer service and quality patient care.

This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and takes pride in organization and accuracy. You'll manage the referral process from intake through transition to care, maintain communication with supervisors, sales teams, providers, and community partners, and ensure accurate documentation within company systems. Through your attention to detail, responsiveness, and commitment to service excellence, you'll play an essential role in supporting the growth of Hospice and Physician Services while helping patients and families access the right care at the right time.

Location

Office Location: Jackson, MI

Schedule

On-Site Monday to Friday, 10 a.m. to 7 p.m.
Remote Weekend Rotation Required

Qualifications

• High school diploma or GED
• Reliable transportation, valid driver's license, and valid automobile insurance coverage

Preferred Qualifications

• Associate's degree
• Minimum 1 year of experience in a healthcare setting
• Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Skills

• Interpersonal skills and ability to communicate professionally and effectively
• Knowledge of medical terminology
• Strong verbal and written communication skills
• Ability to operate computer and office equipment
• Proficiency in Microsoft Office Suite and data entry skills
• Responds to suggestion constructively
• Skilled in conflict resolution
• Proven interpersonal, coordination, and leadership skills

Pay

Pay Range $19—$22 USD

Benefits

• Minimum of 3 Weeks Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• HSA and FSA options including Dependent Care
• Company paid Short Term Disability
• Company paid Life Insurance
• 401(k) with Employer Match
• Mileage Reimbursement
• Company Vehicle Program for field roles
• Pet Insurance
• ID and Fraud Protection

Background Screening: Employment is contingent upon the successful completion of a background check. Screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.

Reasonable Accommodations: We offer reasonable accommodations throughout the application process, interview stages, and during employment to ensure all team members can thrive.