Patient Services Floater

Patient Service Floater under the direction of the area supervisor performs daily phlebotomy activities of the Patient Service Center (PSC) or In-office Patient Service Technician (PST) accurately and on time. Travel is required to assist with coverage of client locations as needed. The role involves professional interaction with clients, patients, and PathGroup personnel, performing both forensic and clinical specimen collection and processing duties following established practices and procedures.

Responsibilities

• Ready to travel to a client assignment within a designated region with short notice.
• Greets customers appropriately and treats all customers courteously.
• Ensures all field patient service and PSC specimens are collected accurately and on time.
• Collects specimens according to established procedures, explaining the process clearly to reduce patient anxiety.
• Disposes of blood or other biohazard fluids or tissue in accordance with applicable laws, standards, or policies.
• Completes requisitions accurately in Pathconnect and/or other PathGroup computer applications.
• Enters patient, specimen, insurance, or billing information into the computer with attention to detail.
• Communicates with clients to confirm handwritten orders, verify test(s) ordered, and obtain accurate billing information (e.g., diagnosis codes, UPIN information).
• Researches test/client information utilizing the lab computer system.
• Matches laboratory requisition forms to specimen tubes; labels, centrifuges, splits, and freezes specimens as required.
• Packages specimens for transport, ensuring proper storage and labeling to maintain specimen integrity.
• Demonstrates proficiency in proper collection methods and processing of all specimens.
• Maintains required records and documentation, including daily logs and monthly statistics.
• Performs basic clerical duties (e.g., filing, faxing, preparing mail) and electronic data entry.
• Approves time in the attendance software by noon on the Monday following the end of the pay period.
• Submits accurate expense and travel logs on Monday for the prior week or as directed by management.
• Adheres to departmental and company grooming, dress code, and lab coat policies.
• Utilizes time appropriately to maintain fluctuating patient flow.
• Displays courteous and professional behavior to clients, patients, and co-workers.
• Answers the telephone in a friendly and helpful manner, incorporating company name and self-identification.
• Performs duties independently and communicates pertinent issues to supervisors for resolution.
• Contributes to a positive work climate and team effort.
• Ensures facilities are neat, clean, and in good repair; reports required repairs and maintenance.
• Assists with periodic inventory counts and reports shortages or problems.
• Utilizes proper PPE (Personal Protective Equipment) to ensure patient and personal safety.
• Exercises all laboratory safety precautions and adheres to lab procedures as stated in manuals.
• Performs all job responsibilities in alignment with industry security practices and regulatory guidelines to protect sensitive data.
• Familiar with and abides by the Corporate Compliance Program and all Corporate policies, including Privacy and Security policies.
• Works with other departments within PathGroup and subsidiaries as needed.
• Performs other duties as assigned.