Patient Services - Dental

About the role

FamilyCare Health Centers is a nationally recognized federally qualified health center (FQHC) operating more than 21 locations across Kanawha, Putnam, Cabell, and Boone counties, including school-based locations and mobile units. The organization is committed to providing comprehensive care leading to healthy communities where patients live, work, and go to school.

This full-time Dental Patient Service position is based at the Patrick Street location. The employee serves as part of the front office team, responsible for patient registration including greeting patients, securing and entering accurate data, answering phones, scheduling and confirming appointments, managing referrals, obtaining medical clearances, and processing release of records.

Benefits

• Medical, Dental, and Vision insurance
• Health Reimbursement Arrangement (HRA) with option of Flexible Spending Account (FSA)
• Paid Holidays
• Paid Time Off
• 401(k) plan
• Short Term Disability insurance
• Life Insurance

Schedule

Full-time, primarily day shifts Monday through Friday with a positive work-life balance.

Physical Requirements

• Regularly required to talk and hear
• Frequently required to sit, move, stand, and walk
• Occasionally required to lift and/or move up to 25 pounds
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Excellent aural ability in an environment with multiple noise and activity

Qualifications

• High school graduate or equivalent
• Knowledge of dental terminology and procedures preferred
• Excellent verbal and written communication skills
• Ability to multi-task while prioritizing assignments and responsibilities to ensure compliance with established deadlines and protocols
• Ability to operate computer systems and basic competence with electronic health record (EHR) practice management software

Responsibilities

• Provide great customer service by welcoming patients and maintaining a positive atmosphere in the reception area
• Check patients in and out: identify visit type, update computer with patient demographics, scan photo ID, secure copies of insurance cards, and input insurance information
• Obtain required forms for visit type and provider; create visit in EHR
• Address any additional balance or bad debt balance with patient; collect or establish payment agreements
• Schedule patients for return appointments
• Schedule and confirm appointments, including entering and updating patient data in the computer system and informing patients of any preparation needed for the visit
• Handle no-shows, cancellations, reschedules, and emergencies; make changes to optimize provider efficiency through appropriate scheduling
• Arrange patient referrals to specialists; communicate referral information to patients and track referrals
• Assist in obtaining medical clearances and making post-operative calls
• Enter all dental transactions
• Report daily numbers and perform daily close
• Handle all incoming dental calls
• Process release of records appropriately
• Maintain control of flow and upkeep of the front office so that dental providers and auxiliaries can maintain control of the clinical floor
• Assist the Billing Department with patient charges and billing questions
• Maintain patient confidentiality through HIPAA compliance
• Comply with FamilyCare policies and procedures
• Attend and participate in staff meetings and requested committees
• Participate in Community Health Programs such as health fairs, visiting daycare centers and schools, and Head Start
• Travel as necessary to attend additional training, meetings, and to perform other job functions
• Remain flexible and understand that job duties may change; may be asked to assist at other FamilyCare sites
• Perform additional tasks as assigned