Patient Services Coordinator The Woodlands

Responsibilities

• Greet patients warmly, check them in, and room them for their appointments
• Review, explain and resolve patient billing and insurance questions
• Serve as a subject matter expert in explaining insurance coverage, explanation of benefits and out-of-pocket costs to patients in a clear, confident, and compassionate manner
• Enter and update patient information and insurance details accurately
• Answer incoming phone calls promptly and professionally, directing calls and taking messages as needed
• Collect and process payments accurately when necessary
• Perform bi-monthly inventory based on center needs
• Attend monthly, quarterly, or annual meetings as necessary
• Maintain a clean, organized, patient-friendly front desk and waiting area
• Keep snacks and supplements organized and stocked

Requirements

• A high school diploma or equivalent (required); an associate degree is preferred
• Previous experience in a healthcare or front office setting is preferred
• Strong customer service and communication skills
• The ability to handle sensitive patient information with confidentiality and professionalism
• Proficiency in basic computer programs and electronic communication (email, fax, etc.)
• Highly organized and detail-oriented, with the ability to multitask and prioritize

Qualifications

• Pass a criminal background check

Benefits

• Health, dental, and vision insurance
• Disability insurance
• 401(k) with 5% matching
• Scrubs provided
• PTO
• Tuition reimbursement
• Employee discount with a plus 1

Pay

Dependent on experience

Schedule

Clinic Hours: Monday - Friday 8:00 AM - 5:00 PM, Tuesday - Thursday 8:00 AM - 7:00 PM, Wednesday 8:00 AM - 1:00 PM, Saturday 8:00 AM - 12:00 PM (required to work 2 to 3 Saturdays a month)