Patient Services Coordinator - Operating Room

At MD Anderson Cancer Center, you'll be part of one of the nation's leading cancer centers, where every role directly impacts patient care.

About the Role

As a Patient Services Coordinator in the Operating Room, you'll play a critical role supporting the daily operations of one of the busiest surgical environments in the institution. Working alongside physicians, nurses, and multidisciplinary teams, you'll help coordinate surgical operations, facilitate communication, and ensure timely support for patient care in a fast-paced clinical setting. Our Main Operating Room supports up to 44 operating rooms, making teamwork, organization, communication, and attention to detail essential to success.

Responsibilities

• Support operations at the OR control desk, including managing the on-call schedule for OR staff
• Coordinate communication between physicians, nursing staff, and multidisciplinary teams throughout the surgical day
• Manage incoming calls, gather critical information, and appropriately escalate urgent situations to the Charge Nurse
• Assist with coordinating and accurately posting emergency and add-on surgical cases while maintaining accuracy in a fast-paced environment
• Maintain and update schedules within Epic to support efficient operating room workflows
• Manage and communicate updates to the on-call schedule
• Send timely email notifications regarding after-hours schedule changes and operational updates
• Support administrative functions that contribute to safe, efficient patient care
• Maintain confidentiality while providing exceptional customer service to patients, families, physicians, and staff
• Perform additional administrative duties as assigned
• Order patient supplies for post-operative care

Qualifications

• Previous hospital or operating room experience preferred
• Experience working in a fast-paced clinical environment
• Epic proficiency preferred
• Strong Microsoft Office skills, including Outlook and Excel
• Excellent administrative and organizational abilities
• Strong, professional verbal and written communication skills
• Ability to prioritize multiple responsibilities while maintaining attention to detail
• Ability to recognize urgency and appropriately escalate critical situations
• Comfortable receiving constructive feedback and adapting to changing priorities
• Ability to remain calm and professional during high-pressure situations
• Professional communication via phone, in-person, and email when communicating with multiple stakeholders
• Willingness to participate in orientation experiences within the operating room environment and be comfortable with exposure to clinical procedures

Education & Experience

Required: High School Diploma or Equivalent

Preferred: Associate's Degree

Work Experience Required: 3 years relevant work experience. Additional education may be substituted for required experience on a one-to-one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

Schedule

Regular Schedule: Monday-Friday, 12:00 PM - 8:30 PM

Training Schedule: Monday-Friday, 6:30 AM - 3:00 PM (Duration: Approximately 8-10 weeks)

Position is fully onsite. Rotating Saturday coverage (6:30 AM - 3:00 PM) is required based on departmental needs.

Pay

Minimum Salary: $40,000 USD

Midpoint Salary: $50,000 USD

Maximum Salary: $60,000 USD

FLSA: Non-exempt and eligible for overtime pay

Benefits

• Competitive benefits beginning on day one
• Generous paid time off
• Tuition assistance
• Retirement benefits
• Opportunities for professional growth within the organization
• Medical and dental coverage
• Educational opportunities
• Individual and team recognition

Why You'll Love Working Here

• Make a meaningful impact by supporting patient care behind the scenes in one of the nation's premier cancer centers
• Work alongside highly skilled physicians, nurses, and surgical teams
• Become part of a collaborative environment focused on exceptional patient care
• Enjoy opportunities for professional development and career advancement
• Receive a comprehensive benefits package designed to support your health, well-being, and future

Ideal Candidate

The ideal candidate thrives in a fast-paced healthcare environment and demonstrates sound judgment, adaptability, and professionalism.