Patient Services Coordinator - Nursing Leukemia Unit

About the role

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention.

The inpatient Hematology Service provides advanced oncology care to adult patients diagnosed with leukemia, myeloma, lymphoma and mycosis fungoides. Our health care team consists of specialized physicians, advanced practice providers, pharmacists, clinical nurses, and ancillary staff. Typically, hematology patients are hospitalized for supportive care during active, aggressive high-dose chemotherapy/biotherapy and cellular therapy through a wide range of morbidity related symptoms, as well as re-hospitalization for treatment side effects. Inpatient Leukemia care includes diagnosis, induction, consolidation, maintenance chemotherapy and symptom management, as well as salvage therapies for relapsed disease. Patients with lymphoma, multiple myeloma, and mycosis fungoides are treated with chemotherapy, immunotherapy, biologic agents and radiation therapy on a dedicated unit.

Summary: The primary purpose of the Patient Services Coordinator position is to provide and coordinate all tasks associated with patient services within an ambulatory setting; including but not limited to patient scheduling, physician &clinic template maintenance, expediting clinic flow, obtaining vital signs and preparing exam rooms, processing the accurate completion of all charge capture activities, assisting in the identification and authorization of managed care patients, and all other tasks as delegated by the Center Director.

Responsibilities

• Interpret & coordinate physician's orders to schedule diagnostic tests, procedures, treatments, & physician appointments.
• Collaborate with clinic management to maintain physician templates to ensure that the waiting times by physician & patient care are kept to a minimum.
• Will ensure quality patient care in relation to the patient's prescribed diagnosis treatment, &other directives from physicians, nurses, and/or administrators.
• Clearly & accurately convey appointment information to the patients in a timely manner in person, by telephone, or in writing.
• Provide patients with pertinent information regarding their schedule &the preparations needed for ancillary appointments.
• Direct patients scheduled for diagnostic tests, treatment or other services using a clear & understandable voice.
• Manage, monitor, &facilitate completion of the patient scheduling process to ensure optimal efficiency in the clinic operations &resources while maintaining the institution's standards of customer service &quality patient care.
• Responsible for monitoring expediting clinic flow.
• Receive multiple telephone calls from internal/external customers, direct calls