Patient Services Coordinator Lead

About the role

The Patient Services Coord Lead schedules and registers patients for the outpatient clinic, verifies eligibility, ensures pre-authorizations, referrals, and pre-certifications, trains new team members, leads front office operations, and serves as a liaison with revenue cycle staff.

Responsibilities

• Schedules and registers patients for the outpatient clinic
• Verifies eligibility and obtains necessary pre-authorizations, referrals, and pre-certifications
• Trains new Patient Service Coordinator team members
• Manages daily operations of the front office, ensuring quality and outcomes of front office processes and responsibilities
• Leads front office staff meetings and ensures coverage
• Serves as a liaison with revenue cycle staff and ensures timely billing and appropriate collections
• Liaises with supervisor or clinic leader for front office issues
• Performs other job-related duties as directed

Qualifications

• Education: High School Diploma or GED required. Associate's Degree or equivalent combination of education and experience preferred.
• Experience: Minimum of 2 years of related experience (admitting, business office, scheduling) required. Previous leadership experience preferred.

Additional Skills/Requirements

• Knowledge of basic medical terminology
• Excellent customer service skills
• Insurance knowledge for certain tasks
• Communicative, auditory, and visual skills
• Attention to detail and legible handwriting
• Ability to lift/push/pull up to 100 lbs. and use safe handling equipment for weights over 35 lbs.

Physical Demands

The job requires constant standing, frequent walking, and bending/stooping. Proficient communicative, auditory, and visual skills are required. Attention to detail and ability to write legibly are important. The incumbent may be asked to perform additional duties as assigned.