Patient Services Coordinator II - Urology

About the role

The Patient Services Coordinator II plays a crucial role in the delivery of healthcare services. The incumbent serves as a liaison for patient care activities in the practice and ensures quality patient care during patient visits. The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities.

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients’ care plan, participating in daily huddles/monthly case discussions, facilitating appointments, coordinating information and continuing care requirements.
• Collaborates with other clinical staff, to resolve issues impacting patients’ care progression.
• Maintains a dashboard with reminders and alerts to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors (when applicable).
• Contact insurance carriers for patients’ pre-certification; consults with Department/Practice Manager with respect to patients’ needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendations for process/service improvement to promote patients' satisfaction and address issues.
• Provides thoughtful and informative responses to patient inquiries while guiding them through their healthcare options.
• Maintain understanding of medical terminology and practices used within the hospital through further education.
• Performs other duties as assigned.

Qualifications

• 4+ years of healthcare/customer service or relevant experience.
• AAS degree or combination of education/relevant experience. Bachelor’s degree preferred.
• Medical Terminology Certificate highly desirable.