Patient Services Coordinator II

About the Role

The Patient Services Coordinator is responsible for providing outstanding customer service to assigned physicians, referring providers, and patients within the Division of Maternal Fetal Medicine. This role performs a broad spectrum of duties related to the effective and efficient scheduling of patients for outpatient visits and procedures, maintaining precise interactions with nurses, physicians, and other departments involved in patient care. The coordinator functions as the liaison between patients and providers for all non-clinical issues, including scheduling, communicating pre-appointment instructions, appointment confirmations, and managing insurance verifications or pre-authorizations. This position requires independent judgment and problem-solving when standard procedures do not fully address situations, such as adjusting scheduling for fluctuating clinic volumes, troubleshooting insurance complications, or adapting communication methods for individual patient needs.

Responsibilities

• Schedule new patient outpatient visits, including data entry in Epic and preparing documentation for physician review.
• Understand the timeline of patient visits and procedures, adjusting schedules based on patient needs and room availability.
• Obtain, input, and assess referrals for clinic encounters, procedures, and genetic testing, prioritizing scheduling based on template availability and trends.
• Serve as a liaison for patients regarding non-clinical issues, resolving concerns using independent judgment.
• Triage new patient referrals (fax and phone) with direction from the clinical team and distribute new patient information.
• Answer incoming patient phone calls and cross-cover for other patient services representatives as needed.
• Demonstrate excellence in customer service for internal and external stakeholders, maintaining effective working relationships with leadership, physicians, colleagues, and patients.
• Perform core responsibilities efficiently within organizational policies, procedures, and external regulations.

Requirements

• High School Diploma or GED.
• 2+ years of direct patient/client-facing experience (appropriate education may substitute on a year-for-year basis).
• Must be legally authorized to work in the United States without sponsorship.
• Current Basic Life Support (BLS) for Healthcare Providers certification (or ability to obtain within 30 days of employment).
• Ability to work onsite in Denver, Colorado, and travel to alternate locations as assigned.

Preferred Qualifications

• EPIC experience.
• MS Office experience.
• Bilingual (Spanish-speaking).
• Understanding of HIPAA practices and patient confidentiality.
• Experience with data analysis and presenting data to internal stakeholders.
• Four or more years of administrative experience in a healthcare setting.

Skills

• Ability to maintain a positive attitude with clients, employees, and management.
• Strong organizational and detail-oriented skills.
• Tech-savvy with the ability to learn new computer applications and reconcile discrepancies in patient records.
• Effective communication at all levels, including physicians, leadership, and staff.
• Ability to multitask efficiently in a fast-paced environment while maintaining quality control.
• Proficiency in keyboarding, word processing, and basic office procedures.
• Ability to analyze and interpret data, policies, and regulations.
• Personal integrity, honesty, and ability to maintain confidentiality.
• Adherence to all policies and procedures, including safety, attendance, and punctuality.

Benefits

• Medical and dental plans (multiple options).
• Additional insurance: Disability, Life, Vision.
• Retirement 401(a) Plan: Employer contributes 10% of gross pay.
• Paid Time Off:
  • Vacation Days: 22/year (maximum accrual 352 hours).
  • Sick Days: 15/year (unlimited maximum accrual).
  • Holiday Days: 15/year.
• Tuition Benefit: Accessible on all CU campuses.
• ECO Pass: Reduced rate RTD Bus and light rail service.
• Additional perks and programs through CU Advantage.

Pay

The starting salary range for this position is $43,700–$52,877. This position may be eligible for overtime compensation, depending on the level. Total compensation includes generous leave, health plans, and retirement contributions.

Schedule

Full-time, onsite role located in Denver, Colorado (80205).