Patient Services Coordinator II

About the role

This position is responsible for handling customer service inquiries on the phone from a variety of callers, placing outbound calls for clarification, determining eligibility of applicants, and performing other program-specific functions or related activities. Daily activities may vary depending upon volume within different operations groups and where the work is needed. The employee will manage communications, applications for eligibility, or other types of information depending on the function for that day and program volume.

Responsibilities

• Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
• Accurately enter eligibility paperwork and/or other information into the system.
• Maintain accurate and complete documentation of all applications, mailers, orders, enrollment forms, and new patients.
• Maintain accurate and complete documentation and system records of all inquiries.
• Efficiently perform specialized functions for each program with a high level of accuracy.
• Aid department Lead/supervisor in developing other employees and answering questions.
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
• Place outbound phone calls for clarification on any issues involving program guidelines.

Requirements

• High school degree or equivalent.
• 2 – 3 years of customer service experience.
• Proficiency with personal computers; excellent written and verbal communication skills.
• Ability and willingness to work a flexible schedule to cover peak times.
• Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and follow direction.
• Ability to adapt to new situations that may arise due to program changes.

Benefits

• Remote opportunities.
• Competitive salaries.
• Growth opportunities for promotion.
• 401K with company match.
• Tuition reimbursement (after 90 days of employment).
• Flexible work environment.
• 20 days PTO.
• Paid holidays.
• Employee assistance programs.
• Medical, dental, and vision coverage.
• HSA/FSA.
• Telemedicine (virtual doctor appointments).
• Wellness program.
• Adoption assistance.
• Short-term disability (after 90 days of employment).
• Long-term disability.
• Life insurance.
• Discount programs.