Patient Services Coordinator I- Psychiatry

About the role

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services, serving as a liaison for patient care activities in the practice and ensuring quality patient care during patient visits. This role helps educate patients on their care plans and coordinates services with Primary Care Providers and outpatient diagnostic testing facilities.

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients' care plans by participating in daily huddles/monthly case discussions, facilitating appointments, and coordinating information and continuing care requirements.
• Collaborates with other clinical staff to resolve issues impacting patients' care progression.
• Monitors and updates dashboards with reminders and alerts to organize daily tasks such as visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments, and resolving billing errors (when applicable).
• Contacts insurance carriers for patient pre-certification; consults with Department/Practice Manager regarding patients' needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Serves as a liaison with Physicians, patients, and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendations for process/service improvement to promote patient satisfaction and address issues.
• Performs other duties as assigned.

Requirements

• Some college; Bachelor’s degree preferred.
• 3 years of healthcare/customer service or relevant experience.

About the employer

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care and transforming healthcare through innovation, education, and collaboration.

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees across eight hospitals, over 400 outpatient practices, and more than 300 labs. We advance health for all people by tackling complex healthcare challenges, leveraging new scientific learning, and integrating innovative approaches while keeping patients’ medical and emotional needs at the center of all treatment.

We are consistently ranked among the top hospitals by U.S. News & World Report, including high "Honor Roll" status, and are highly ranked in specialties such as Geriatrics, Cardiology/Heart Surgery, Diabetes/Endocrinology, and more. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding.

Pay

The salary range for this role is $17 - $31.6056 per hour. Actual salaries depend on experience, education, and operational need. This range does not include bonuses, incentive pay, or other forms of compensation or benefits.