Patient Services Coordinator I MRI

About the role

The MRI Patient Services Coordinator position at Illinois Bone and Joint Institute (IBJI) is seeking a professional, flexible, and positive individual to join the MRI Services team at the Wilmette MRI location.

Responsibilities

• Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
• Prepare paperwork to facilitate efficient operation and excellent customer service
• Answer general inquiries, schedule appointments, perform phone reception, patient triage, and escalate to appropriate staff
• Register/patient pre-registration procedures, including reviewing patient demographics, insurance, and advising patients to provide necessary documents
• Check in/out procedures, prepare paperwork for efficient operation, and manage patient charts
• Collect/post patient responsibility payments (including copays and deductibles), verify insurance, and manage referrals as required
• Maintain a clean and safe work environment
• Perform other office duties as assigned

Requirements

• High school diploma or equivalent required
• One year experience in customer service role (medical office experience preferred)
• EHR experience (Epic experience preferred)
• Knowledge in medical terminology preferred
• Good working knowledge of Microsoft Office and Windows-based computer applications
• Familiarity with scheduling and rearranging appointments
• Ability to handle highly confidential, sensitive, and non-routine information
• Possess good working knowledge of insurance payer and eligibility knowledge
• Team player with ability to work in a fast-paced environment and have a flexible schedule as needed
• Neat, professional appearance
• Strong written and verbal communication skills
• Results-oriented with concern for appropriate processes
• Willingness to attend and successfully complete ongoing training required to maintain responsibilities

Physical/Mental Demands

• Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard
• Physical demands may also include stooping, bending, or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time, and viewing a computer monitor
• Work is performed in a fast-paced office environment and involves frequent contact with physicians, staff, patients, and the public
• Work may be stressful at times