Patient Services Coordinator, Hospice - Full Time

What You’ll Do

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination
• Maintain accurate documentation and workflow completion within the EMR system
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization
• Monitor schedules and follow up on missed, incomplete, or delayed visits
• Support quality initiatives, including participation in QAPI programs
• Communicate effectively with patients, families, clinicians, and referral partners

What We’re Looking For

• A high school diploma or equivalent required
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)
• Strong organizational and multitasking skills
• Experience working with electronic medical records (EMR) or scheduling systems preferred
• Excellent communication and interpersonal skills
• Ability to prioritize, adapt, and problem-solve in real time

Benefits

• Health & Wellness: Medical, Dental, and Vision coverage, pharmacy benefits, virtual care and mental health support, Flexible Spending Accounts (FSA) and Health Savings Account (HSA), supplemental health and life insurance
• Financial & Protection: 401(k) with company match, employee referral program, prepaid legal services, identity theft protection
• Work-Life Balance & Perks: Generous paid time off, pet insurance, tuition and continuing education reimbursement

About the Role

VitalCaring is dedicated to creating meaningful connections that bring comfort, dignity, and support during life's most important moments. As a Patient Services Coordinator (PSC) in Hospice, you will play a crucial role in ensuring patients and families receive timely, coordinated care.

Qualifications

• High school diploma or equivalent required
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)
• Strong organizational and multitasking skills
• Experience working with electronic medical records (EMR) or scheduling systems preferred
• Excellent communication and interpersonal skills
• Ability to prioritize, adapt, and problem-solve in real time

Skills

• Detail-oriented
• Compassionate
• Driven by purpose
• Organized and multitasking
• Urgent and accountable
• Adaptable and problem-solving
• Calm and professional
• Proactive and communicative

Benefits

• Health & Wellness: Medical, Dental, and Vision coverage, pharmacy benefits, virtual care and mental health support, Flexible Spending Accounts (FSA) and Health Savings Account (HSA), supplemental health and life insurance
• Financial & Protection: 401(k) with company match, employee referral program, prepaid legal services, identity theft protection
• Work-Life Balance & Perks: Generous paid time off, pet insurance, tuition and continuing education reimbursement

Pay

Details TBD

Schedule

Full-time position with consistent schedule