Patient Services Coordinator, Hospice - FT

About the Role

At VitalCaring, we don't just deliver care - we create meaningful connections that bring comfort, dignity, and support during life's most important moments. As a Patient Services Coordinator (PSC) in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most. This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care. If you're detail-oriented, compassionate, and driven by purpose, this is where you belong.

Why Join VitalCaring?

• Be the heart of coordination – Ensure patients receive the right care at the right time through seamless scheduling and communication
• Make a meaningful impact – Your work directly supports patients and families during critical moments
• Team-driven environment – Partner closely with clinicians, leadership, and support teams
• Stability with purpose – Full-time role with consistent schedule and supportive leadership
• Growth-focused culture – Be part of a team that invests in your development and success

Responsibilities

• Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care
• Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination
• Monitor schedules and follow up on missed, incomplete, or delayed visits
• Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization
• Partner with field teams and leadership to reduce missed visits and improve patient experience
• Communicate effectively with patients, families, clinicians, and referral partners
• Respond to changing patient needs and scheduling challenges with urgency and problem-solving
• Maintain accurate documentation and workflow completion within the EMR system
• Support quality initiatives, including participation in QAPI programs
• Promote a culture of compassion and professionalism in every interaction

Qualifications

• High school diploma or equivalent required
• 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)
• Strong organizational and multitasking skills
• Experience working with electronic medical records (EMR) or scheduling systems preferred
• Excellent communication and interpersonal skills
• Ability to prioritize, adapt, and problem-solve in real time

What Sets You Apart

• Experience coordinating schedules in a healthcare or service-based environment
• Strong sense of urgency and accountability - takes ownership and follows through
• Ability to manage multiple priorities without losing attention to detail
• Calm, professional approach in high-pressure or emotionally sensitive situations
• A natural balance of compassion, organization, and proactive communication

Benefits

Health & Wellness

• Medical, Dental, and Vision coverage
• Pharmacy benefits
• Virtual care and mental health support
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
• Supplemental health and life insurance

Financial & Protection

• 401(k) with company match
• Employee referral program
• Prepaid legal services
• Identity theft protection

Work-Life Balance & Perks

• Generous paid time off
• Pet insurance
• Tuition and continuing education reimbursement

At VitalCaring, our values - trustworthy, capable, compassionate, proactive, and called - guide how we care for our patients and support each other every day.

This response is AI-generated, for reference only.